On hold marketingOn hold marketing

From a small home based business, to a multiple site location.
On hold marketing
 messages are a creative way of placing your callers on hold. Not only will you educate them about your products and services, but your company will sound extremely professional when placing people on hold.

What is on hold marketing?

On hold marketing is the procedure that you go through whenever you are placed on hold and hear professional messages. Done right, an on hold recording should be reassuring, entertaining and easy on the ear.

Some of our valuable customers…

on hold marketing customers

Why is it important to use this service?

Research shows that callers listening to either music or messages on hold feel much more comfortable than listening to silence (where they think they’ve been cut off) or high pitched tones.
This is mainly because callers feel there is a professional communication with them whilst their call is being processed. Using on hold marketing keeps your callers entertained with humor, interesting trivia and marketing information about your business.

(Frequently Asked Questions)

How will it work on my telephone?

If you have a telephone system, most modern telephone systems have an external feature where you can connect either a “CD player” or “digital equipment” which if programmed to play external messages, will play messages when callers are on hold.

The messages play on a continuous loop enabling callers to hear all your different messages at different time periods of the day.

On hold systemsWhat equipment is available?

Our on hold systems are purpose built to commercially play messages all day long. Unlike a CD player our on hold recording devices have no moving parts, so there’s less chance the on hold equipment will stop playing.

Plus, if you have a power failure the digital equipment starts playing as soon as the power is returned – something CD players will not do. Alternatively, if you already have a CD player, we can just supply the audio only.

Telephone engineerCan you install the equipment for us?

Yes and No. Normally we provide the equipment for your own telecomms engineer to install. This is mainly because a majority of businesses already have maintenance agreements with their telecomms supplier. Meaning, sending our own engineer could invalidate your contract with your supplier.

That said, we’re very happy to work side-by-side with you or your provider.

Voice and music selectorChoose a voice over and music

Yes, if you’d like to take a listen to a sample of our voices and music, then please feel free to click on the image opposite, which will take you to our voice and music selector.

The voice and music selector is a great way to choose a specific piece of music and voice over that you would associate with your business. Plus, a great opportunity to sample the quality of our work.

Available options

The two packages below include script writing, up to 14 professionally recorded messages with voice over and music licensing.

Regular production updates (Provided with or without equipment)1
Ideal if you wish to promote special offers, events and other annual promotions.
This can be done on a monthly, bi-monthly, quarterly or annual basis.
Productions can be either emailed or posted out.

2One-off single production (Provided with equipment or just on CD)
This is a one-off single production, ideal if you don’t wish to regularly promote things.
We can either provide the audio with equipment, on a CD or send via email.
This package is a one-time purchase.

A bit about quality…

100% Excellent ServiceWe have spent many years providing this service to our customers, many of whom come back to us again and again. One of the main things we pride ourselves on, is the quality.

We have spent considerable time and money making sure the end result sounds as good as you look. So, unlike some of our competitors, your production will not sound muffled, hard to understand or even too loud. All recordings are professionally processed and mastered for telephone output.

Meaning, the production is clear and easy to understand.


Do you have any more questions? Then why not drop us a line, on 01978 755 708 or fill out the enquiry form on the right hand side of this page.