On hold systems

The on hold marketing systems that we use for on hold messages are all digital playback units, commercially designed for the music and message on hold industry.

Unlike a CD player the on hold music player is completely digital, meaning if there’s a power-cut the unit will automatically start playing once power is restored.
                                                                                                                                                                   On hold systems

Plus, because the music on hold player has no moving parts, it’s highly unlikely the equipment will ever stop playing.

That said, today’s modern telephone systems often now have the opportunity to upload music on hold messages digitally to the telephone system. However, external equipment still has its benefits. One of them is that external digital equipment plays on a continuous loop. But a digital upload always plays from the beginning of the messages every time a caller is placed on hold and limited to a much shorter duration. Which could become tidious for the caller hearing the same message all the time.

But, at least you now have the choice. Listed below is some of the frequently asked questions people have when deciding to purchase digital quipment. See below

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FAQ

Can I install the equipment myself?

Yes, it’s plug and play, but your telephone system needs to be configured to play external music on hold. You’ll know if this is a possibility if you already have a CD player or something connected to your telephone system. If your telephone system plays tones, internal hold music or silence you will probably need it programming to play external messages. Normally, your telephone engineer would be able to carry out this procedure, but you can do it yourself.

How do the messages play on the equipment?

The loading of new audio is easily achieved, if you’re using one of our MP3 units you just drag and drop the MP3 file(s) from a computer to the USB flash drive. As an alternative option, we also provide smart media cards that you just slot into the side of the equipment. Once the new smart card is installed the audio starts playing straight away. The messages then play on a continuous loop.

Can the equipment store seasonal messages?

Yes, the equipment includes an on-board (internal) flash memory that can store a particular track for a specific event or special promotion later in the year. Then, when your event comes around, a press of a button will change the message over and even back to the previous message after the event is finished.

What is the sound quality like?

The sound quality is crystal clear and completely digital, so you can be assured that the sound your callers hear is clear, concise and free from any interference. The unit also has its own volume and tone control, so that you can adjust the output to your desired volume. TIP: Be aware that lots of equipment being sold online is cheap plastic with poor sound quality.

How big is the equipment and is it good quality?

As you can see from the image above, the units are no bigger than the span of your hand, they weigh less than 3lbs, can easily be fitted against a wall or just sit on a flat surface. Plus, because they have no moving parts they don’t make any noise and are very easy to keep clean. Plus, they’re made from solid aluminium and are a well made product that will last for many years.