Messages on hold

messages on hol

Messages on hold: The KEY to EXCELLENT customer service HOLD – A small yet powerful word. So let’s look at the evidence… “To hold” – This makes one think of holding close, as in wedding vows: “To have and to hold”. “Holding on” – I’ve got you; I’ll keep you safe, I’m holding on to […]

Hold music not working: The reasons why

Hold music

Hold music, no thanks! Not really the kind of title you would expect from a company that sells hold music and messages is it? Well, there’s a twist in my tail as it was recently reported in the daily mail that waiting in a call centre phone queue for more than five minutes is bad […]